If you are in telesales or customer service, our 3-part Telephone Etiquette Lesson Series is an absolute must. You’ll learn everything you need to know about handling callers in a professional manner. Whether you are a novice or a seasoned phone professional, you will gain valuable insight for making your job easier and more effective.

Lessons Included

Sounding Professional on the Phone

 

The very first contact a potential customer may have is with someone on the phone. The manner in which you address them can be a deal maker or breaker. We'll train you how to properly greet and interact with every customer.

Includes

Phone Rules

 

Just like any piece of equipment you use at work, the phone also has a set of "best practices" to follow. We'll give you valuable insight on topics ranging from dealing with angry callers to proper cell phone etiquette.

Includes

Dealing With Difficult Callers

 

If you handle the phone, you know there are different types of callers. From angry to overly talkative, you need to know how to handle them all. We'll give you time-tested techniques for dealing with every situation.

Includes