Dining, entertaining and sharing drinks with customers and associates are commonplace in today's business world. Understanding the rules of dining etiquette is vitally important to your career advancement. Our seven-part Dining Lesson Series will provide you with all the tips and advice you need to dine with confidence.
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Things such as your appearance, style of dress, mannerisms and body language can be more influential than your actual business knowledge. That's because people often judge you by face value alone. Our seven-part Professional Presence Lesson Series offers everything you need to know about looking and acting professional in a business environment.
Succeeding in the modern business world requires an entire arsenal of skill sets. Just knowing your specific job functions is not enough. Do you know how to best run a meeting? What about networking? Are you culturally and gender sensitive in the workplace? Our 21-part Business Etiquette Lesson Series is a comprehensive digest of business manners that everyone needs to know.
If you are in telesales or customer service, our 3-part Telephone Etiquette Lesson Series is an absolute must. You’ll learn everything you need to know about handling callers in a professional manner. Whether you are a novice or a seasoned phone professional, you will gain valuable insight for making your job easier and more effective.
If you purchase the entire Etiquette Lady training package you'll receive 38 interactive lessons. Each lesson includes an informative video, downloadable MP3 audio file, an interactive online quiz and a printable lesson plan. You and your company's associates can refer to them over and over again. This valuable training is for anyone who interacts with customers or office staff. Best of all because the training is all online, users can view it at their convenience -- anytime, anywhere!